How can I book Xinjiang travel products? Can I cancel or reschedule?
Submit a custom consultation or message through the website route page, and a consultant will reply within 24 hours to confirm the itinerary, quotation, and schedule. After the confirmation form is issued, rescheduling is free more than 7 days before departure, and the cancellation policy will be negotiated according to the specific itinerary and vehicle booking situation.
The booking and cancellation process is transparent and simple:
- Inquiry: Click "Customize this itinerary" on any route page or leave a message through the contact page, specifying the number of people, dates, and any special requirements.
- Confirmation: A travel consultant will respond with a quote within 24 hours. After confirming the trip details, a confirmation form will be issued.
- Rescheduling: If requested more than 7 days before departure, one free rescheduling is allowed (popular periods during peak season are subject to availability).
- Cancellation: Generally, if canceled more than 7 days before departure, a full refund will be issued for any payments made; cancellations within 7 days will be negotiated based on actual losses for vehicle and accommodation bookings.
Resources are tight during peak season (July–August, early October), so it is recommended to secure your slot 2–4 weeks in advance.